Returns

Thirty days. Keep the tube. That is the whole policy, but here is the detail in case you want it.

The guarantee

If the balm is not for you, email hello@shopkowboj.com within 30 days of delivery and we refund what you paid for it. You do not need to mail the tube back. We do not want a used lip balm, and making you pay postage to return a $6.99 item would be a guarantee in name only.

What we need from you

The order number, or just the email address you ordered with. You do not owe us a reason, though if you tell us what went wrong it genuinely helps us make the next batch better.

How long the refund takes

We process it the same day we read your email. Your bank then takes its own time, usually three to ten business days, to put it back on the card. That part is out of our hands.

If something arrived wrong or damaged

Wrong item, missing tube, cracked cap, a package that clearly lost a fight with a sorting machine: send us a photo and we ship a replacement immediately. No return needed, no 30-day limit on this one. A tube that arrived soft because of summer heat is not damaged; stand it upright somewhere cool and it firms back up.

Exchanges

We have one balm in one size, so there is nothing to exchange it for. If you ordered a single tube and wish you had the 3-pack, email us and we will sort out the difference rather than make you return anything.

Merch

Tees and hats are printed to order, so they are not returnable simply because you changed your mind. If the print is flawed, the size is wrong against the size chart, or the item arrives damaged, email us within 30 days with a photo and we will replace it at no cost.

Cancelling an order

If it has not shipped yet, we can cancel it outright. Email us as soon as you can, because we pack quickly.

Anything not covered here: hello@shopkowboj.com. We would rather solve it than argue about it.